Compliments and Complaints

Compliments are always greatly received and can be passed on either directly to staff and the SENCO, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher.  

We hope that complaints about our SEND provision will be rare, however, if there should be a concern the process outlined in the school Complaints Policy should be followed.

Further information can be found in the Complaints Policy ie or by visiting the Durham SEND Information, Advice and Support Service website.

 

If you would like to discuss your SEND requirements in detail please contact Fyndoune or DCBC  to arrange an appointment with our SENCO Mrs. L Smith or you can email senco@durhamfederation.net